SHIPPING & RETURNS
SHIPPING POLICY
Each piece we create is handcrafted with care and intention. Because of the time and detail involved in our work, please allow a short window for creation and preparation before your order is on its way.
1. Processing Time
Most ready-to-ship pieces are sent within 3–5 business days.
For made-to-order or custom pieces, please allow additional time — we’ll communicate estimated shipping dates once your order is confirmed.
2. Shipping Methods
All orders are shipped securely via USPS Priority Mail or FedEx Express in with tracking provided once your order has been dispatched.
3. Shipping Rates
Shipping rates are calculated at checkout and depend on your location and selected delivery speed. We do our best to keep shipping costs reasonable while ensuring your jewelry arrives safely.
4. Delivery Times
Domestic orders typically arrive within 3–7 business days after shipping.
Delivery times may vary due to carrier delays, holidays, or weather conditions beyond our control.
5. Order Tracking
Once your package ships, you’ll receive a confirmation email with your tracking number so you can follow your order’s journey to you.
6. Damaged or Lost Packages
If your package arrives damaged or appears lost in transit, please reach out right away at [your email address]. We’ll work with you and the carrier to resolve the issue as smoothly as possible.
7. International Orders (if applicable)
International customers are responsible for any customs fees, duties, or taxes imposed by their country. Delivery times may vary based on customs processing.
✨ From our hands to yours — each package is wrapped with care, ensuring your jewelry arrives beautifully and safely.
RETURN POLICY
Every piece we create is crafted with care and intention. We hope you love your purchase as much as we loved making it. However, if something isn’t quite right, we’re happy to help.
1. Return Timeframe
Because each piece is individually made and carefully packaged, returns must be initiated within 10 days of receiving your item.
2. Return Authorization
Please contact us before sending anything back to receive a Return Authorization Number (RA#). This helps ensure your return is handled smoothly and without delay.
Email: info@hydesilverandstone.com
3. Condition of Returns
Items must arrive back to us in their original, unworn condition, with all packaging included. We cannot accept returns that show signs of wear, alteration, or damage.
4. Exclusions
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Custom or made-to-order pieces are non-returnable, as they are uniquely crafted for you.
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Sale items are final sale.
5. Refunds
Once your return is received and inspected, we’ll process your refund to your original payment method. Please allow 5–7 business days for processing after approval.
6. Shipping
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
✨ Each stone and piece of silver tells its own story — thank you for supporting handmade craftsmanship.